Great pool area!

staff professionalism, convenient location, room condition

Raving about the pan roasted beef tenderloin at the hotel restaurant was a culinary highlight for me. The room was super comfy with a lovely big shower, perfect after a long day! The reception staff were exceptionally accommodating.

The room felt a bit tired with peeling paper on the walls and a dusty ceiling fan. We also missed the dog-friendly touches like a bed or treats. just seemed like a small oversight for the extra fee.

good amenities but needs deeper cleaning

The breakfast buffet offered a nice selection of basics, including poached eggs made to order. I appreciated the warm pool, perfect for an early morning swim, making my stay quite enjoyable. The staff was attentive, providing exceptional service throughout my visit. I also found the room well-equipped with plenty of power points, which was quite handy for charging devices during my stay.

The room could benefit from a more thorough cleaning as I noticed some overlooked details.

Awesome place with great amenities like free parking, outdoor pool, and a fitness centre. On my first stay, the staff helped me get back my forgotten earphones. Highly recommend enjoying the warm service!

Check-in was warm and welcoming, which set a positive tone. The room, though initially cold due to a broken window latch, was promptly changed, showcasing good service responsiveness. Breakfast offered a simple yet satisfying buffet with fresh options, and the pool was a standout feature, wonderfully warm for an early morning swim. the pricing of souvenirs was unexpectedly high, and additional checks on room heating would enhance comfort during chilly nights.

Good pick for a city holiday in New Plymouth with best value. The room had a small fridge with cold drinks, which was appreciated after a long day. Consider asking about special dietary options at the restaurant before your meal.

I had a great family vacation, especially enjoying the spacious Plymouth Suite with two toilets and a big bathtub, but I was disappointed by the dusty ceiling fan.

The hotel's pool area is a warm oasis, perfect for taking a dip after a long day, and the breakfast buffet, especially with their policy of charging kids based on age, is a clever perk for families. Plus, the in-house restaurant offers tasty options, including a well-received pan roasted beef tenderloin.

Unfortunately, the air conditioning in my room was on the fritz—definitely not great when you're expecting a cool retreat. I noticed the hallways had maintenance issues, like an open ceiling with exposed wiring and carpet tape that made every step a noisy affair. The cleaning missed some details. I found an old bag of biscuits stashed in a drawer, and the bathroom had some hair left behind. While the carpet needs a good vacuuming and the fan could use a dusting, it didn’t ruin my stay completely.

a nostalgic family getaway with poolside fun

tasty room service, spacious rooms

limited restaurant availability